Terms And Conditions

Welcome to Carlotta and Friends. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully.

1. Shop Policies:

  • Custom Orders: We offer personalized night lights and decor designed to your specifications. Customization details should be accurate and double-checked before submitting your order.

  • Cancellation: You can cancel your order within 24 hours of placement for a full refund. After 24 hours, cancellations may still be possible if production has not started, but there may be a cancellation fee. Contact our customer support team for assistance.

  • Returns: Your satisfaction is important. If you have concerns about your order, please contact us within 30 days of receiving your item. Customized items may have limited return options, but we will work to find a solution.

2. Shipping:

  • Order Processing: We aim to process orders within 1 to 2 business days after placement. Production times vary and generally range from 1 to 3 business days.

  • Shipping Time: Shipping times depend on your location and the shipping method chosen during checkout. International shipping times may vary, and customs fees or import taxes are the buyer's responsibility.

  • Rush Orders: For expedited delivery, select "Express Shipping" at checkout. Additional fees may apply.

3. International Orders:

  • Customs Fees: International buyers are responsible for any customs fees or import taxes.

4. Customization:

  • Accuracy: Customization details, including names, designs, and colors, should be accurate when placing your order.

  • Design Proofs: If you require a design proof before production, add "DESIGN PROOF REQUIRED" in your order notes. Note that this may delay manufacturing.

5. Product Care:

  • Night Light Care: To maintain the beauty of your night light, gently wipe the acrylic light plaque with a soft microfiber cloth if fingerprints or dust appear. Avoid using liquids or cleaning products.

6. Privacy Policy:

  • Data Security: We value your privacy. Your personal information is securely stored and used solely for order processing and communication purposes. We do not share your information with third parties.

7. Intellectual Property:

  • Copyright: All designs and content on Carlotta and Friends are protected by copyright. Unauthorized use or reproduction is prohibited.

8. Contact Information:

  • Customer Support: If you have questions, concerns, or require assistance, please reach out to our customer support team through the Contact page

By shopping with us, you agree to these terms and conditions. We reserve the right to update or modify these terms as needed. It is your responsibility to review and understand these terms when making a purchase.

Thank you for choosing Carlotta and Friends . We appreciate your business and look forward to serving you.