Shipping And Return

Shipping Policy:

  1. Order Processing: We aim to process and prepare your order for production within 1 to 2 business days after it's placed. During this time, we review your customization requests and ensure everything is in order.

  2. Production Time: The production time for our personalized night lights varies and can range from 1 to 3 business days. This duration may vary depending on the complexity of your order and our current order volume.

  3. Shipping Time: After production, the shipping time will depend on your location and the shipping method you choose during checkout. Shipping times can range from a few days to a couple of weeks for international shipments. Please keep in mind that these are general estimates.

  4. International Shipping: Yes, we offer international shipping to many countries. During the checkout process, you can select your location, and our system will provide shipping options and costs for your region. Please be aware that international shipping times may vary, and any customs fees or import taxes are the responsibility of the buyer.

  5. Rush Orders: If you require quicker delivery, we provide rush order options and express shipping at checkout. These services may incur additional fees. Select the "Express Shipping" option if you need expedited service. Contact our customer support team to discuss availability and fees for rush orders.

Return Policy:

  1. Customer Satisfaction: Your satisfaction is important to us. If, for any reason, you're not satisfied with your personalized night light, please contact our customer support team within 30 days of receiving your item. We will provide instructions for returns or exchanges.

  2. Customized Items: Customized items, especially those with specific names or designs, may have limited return options. However, we are committed to resolving any concerns to your satisfaction. Please contact us, and we'll work with you to find a solution.

  3. Cancellations: You can cancel your order within 24 hours of placing it for a full refund. After 24 hours, if production has not started, you may still be able to cancel, but there may be a cancellation fee. Please contact our customer support team for assistance with order cancellations. Once production has begun, cancellations may not be possible.

We hope this Shipping and Return Policy provides you with a clear understanding of our processes and guidelines. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.

Thank you for choosing Carlotta and Friends and for allowing us to be a part of your home decor and gifting experiences.