FAQs

How long does it take to process and ship my order?

  • We aim to process orders within 1 to 2 business days and then proceed with production. Production times can vary but generally range from 5 to 7 business days. Shipping times depend on your location and the shipping method you choose at checkout.

Can I change or cancel my order after it's been placed?

  • We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. Changes may be possible if production has not started yet, but please note that once production begins, cancellations may not be feasible.

What is your return policy?

  • Your satisfaction is essential to us. If you encounter any issues with your order, please contact us within 30 days of receiving your item. Customized items, especially those with specific names or designs, may have limited return options, but we will work with you to find a solution.

Do you offer international shipping?
  • Yes, we offer international shipping to many countries. During checkout, you can select your location, and our system will provide shipping options and costs for your region. Please be aware that international shipping times may vary, and any customs fees or import taxes are the responsibility of the buyer.

Can I request a rush order for quicker delivery?

  • Yes, we offer rush order options for expedited production and shipping. During the checkout process, you can select "Express Shipping" to prioritize both production and delivery. Additional fees may apply for this service.

What makes your personalized night lights special?

  • Our personalized night lights are crafted with love and attention to detail. They are designed to be cool to touch, made from shatterproof materials, and feature high-quality, full-color printed art for a beautiful look day and night. With brightness dimming options and both battery and USB cord power, our night lights offer versatility and meet strict safety standards.

How do I care for my night light?

  • To maintain the beauty of your night light, gently wipe the acrylic light plaque with a soft microfiber cloth if fingerprints or dust appear. Avoid using liquids or cleaning products. Steer clear of sponges, scourers, and paper towels as they may scratch the acrylic plaque.

Can I request a design proof before production?

  • Yes, if you require a design proof before we begin production, please add "DESIGN PROOF REQUIRED" in the notes section of your order. Please be aware that this may delay the manufacturing time.

What if I can't find exactly what I'm looking for?

  • If you have unique requests or can't find precisely what you're looking for, feel free to send us a message to discuss the possibilities. We're here to create the perfect night light for you.

We hope these FAQs have addressed your queries. If you have any additional questions or need further assistance, please don't hesitate to reach out to our customer support team. Thank you for choosing our Carlotta And Friends!