Privacy Policy

Privacy Policy

Carlotta and Friends

Last Updated: 23 September 2023

1. Introduction

Welcome to Carlotta and Friends. At Carlotta and Friends, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

2. Information We Collect

a. Personal Information: We may collect personal information that you provide directly to us, such as your name, email address, postal address, and phone number when you interact with our website or make a purchase.

b. Payment Information: We collect payment information, such as credit card details, when you make a purchase. Please note that we do not store payment information. All payment processing is conducted through secure third-party payment processors.

c. Usage Information: We may collect information about your usage of our website, including pages visited, products viewed, and interactions with our content.

d. Cookies: Like many websites, we use cookies and similar tracking technologies to collect information about your browsing activities. You can disable cookies in your browser settings, but this may affect your experience on our website.

3. How We Use Your Information

We may use your information for the following purposes:

a. To process and fulfill orders, including order confirmation, shipping, and delivery.

b. To communicate with you, respond to your inquiries, and provide customer support.

c. To send you marketing communications, updates, and promotional offers if you have opted in to receive them.

d. To monitor and analyze website usage and trends to improve our website and services.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

a. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and services, such as payment processors, shipping providers, and marketing partners.

b. Legal Compliance: We may disclose your information when required by law, legal process, or to protect our rights, privacy, safety, or property.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.

6. Your Choices

a. Email Communications: You may opt out of receiving marketing emails from us by following the unsubscribe instructions in the email. Even if you opt out of marketing emails, you may still receive transactional emails related to your orders.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at